Privacy Policy
Thank you for shopping at austinhouse.lk! We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We do not accept any returns
Exchanges
We do not allow exchanges
Non-Returnable Items
All the items are non-returnable and non-refundable. These include:
Damaged Or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our mistake (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Items purchased online will be processed within 2 business days after we receive your online order. Please note that it may take additional time for delivery, if the address is not correct or not contactable.